Air Conditioners – Defective product and resolution

What do you do when your products are defective?

Bigger Does not Necessarily Mean Better

A fast growing retailer ordered a large quantity of air conditioners from an internationally known manufacturer inSouth China. During our inspections, we found abnormalities in sound vibrations. This defect lead to the A/C unit running at noise levels much higher than normal standards and would have resulted in complaints and returns by the end user. Working with supplier we established that problem was caused by an irregular spinning cooling fan. We had the supplier re-balance all manufactured fans and we re-tested them all to ensure the problem was resolved. This did not affect production lead time and allowed our customer to have quality A/C units on their shelves for the critical Spring/Summer sales season.

Upon receiving inquiries for an order of air conditioners we researched standards, energy efficiency requirements, compared specifications, pricing and quality. This was done by talking to re-sellers, manufacturers, online information and consulting product experts. We provided our customer with this information and after clarifying their required specifications, tolerances and pricing we began to process the confirmed order.

During the inspection of the final produced goods, we found that the outdoor air conditioning unit was producing more noise than that agreed upon in the specification. Upon further testing, we confirmed that the cause was an irregularly spinning cooling fan. We instructed the supplier to re-work and balance all cooling fans in a timely manner.

After re-inspecting the goods, we found that the problem had been solved and approved the goods.

Despite the size of your order or even the reputation of your supplier, ensure that you commit to your due diligence to avoid potential losses in time and capital. Having found this problem Amrosia was able to save our customer over USD $1,000,000 worth of faulty goods, the majority of which would have ceased to operate within the first twelve months of use. Having found and fixed this issue in a timely manner, Amrosia was able to correct the issue without affecting the original production schedule.


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